Refund Policy

1. Credits are final

Credits are bought by top-up: you choose the amount and pay once, and the price is shown before you pay. Credits are a prepaid balance for using AI Studio and other paid features. Because credits are delivered to your account the moment your payment goes through and can be used straight away, purchases of credits are final and are not refunded — whether or not the credits have been used — except as described in sections 3 and 4, or where the law where you live requires a refund.

Credits have no cash value. They cannot be exchanged for money, transferred to another account or withdrawn, and they are separate from the earnings you receive for brand missions (which are paid out under the Terms and Conditions, section 7).

2. Generations that do not work

Every generation shows its price in credits before you start. If a generation fails — the model returns an error, is stopped by a safety filter, or does not finish — the credits for it are returned to your balance automatically. If only some of the results in a request are made, the credits for the ones that were not made are returned. Returned credits appear in your credit history.

We do not return credits for a generation that finished but that you do not like: AI results vary, and the same prompt can give different results each time. Each generation’s price covers the cost of running the model, whatever the result looks like.

3. Our mistakes

We refund the payment to your original payment method when:

• you were charged more than once for the same top-up;
• you were charged but the credits did not arrive in your account and we cannot add them;
• a technical fault on our side used up your credits without the generations you asked for, and we cannot return those credits to your balance.

Tell us within 30 days of the payment at support@creatorsdesk.ai with your account email and the payment date and amount. We check our records and the payment provider’s, and reply within 5 business days.

4. Your rights under the law

Nothing in this policy takes away any right to a refund you have under the consumer law of the country where you live that cannot be excluded by agreement.

5. Older Pro plans

A Pro plan bought before top-ups replaced it runs until the end of the period already paid for and does not renew. It is not refunded for unused time, except as described in sections 3 and 4.

6. Accounts that are closed

If you delete your account, any credits left are lost and are not refunded. If we close an account because it broke the Terms and Conditions, its credits are not refunded. If we close an account for any other reason, or stop offering the Service, we refund the price of the credits left that you had paid for.

7. Chargebacks

Please contact us before asking your bank or card provider to reverse a payment, so we can look into it first. While a chargeback is open we may pause the account’s credits.

8. How refunds are paid

Approved refunds go back to the payment method you used, through our payment provider, Airwallex, in the currency you paid. Banks usually show it within 5 to 10 business days. The credits from a refunded payment are removed from your balance.

9. Changes to this policy

We may update this policy. If a change is material we will tell you in the app or by email before it takes effect. The date at the top shows when it last changed. Purchases are covered by the policy in force when they were made.

10. Contact

NEUVISION CREATIVE STUDIO PTE. LTD.
Refund questions: support@creatorsdesk.ai